1. What ethnic group are you from?
African/Black
Coloured
Caucasian/White
Indian
Other:

2. What is your occupation?


3. What province are you from?
Eastern Cape
Free State
Gauteng
KwaZulu-Natal
Limpopo
Mpumalanga
North West
Northern Cape
Western Cape

4. Which language do you prefer?
English
Isizulu
Afrikaans
Other:

5. During which occasion would you consider buying furniture?
Festive Season
Promotion
Clearance Sale
Normal Sale
Other:

6. Select the reason why you choose the option above:
Price
Quality
Service
Company Reputation
Location
Other:

7. Have you ever heard about Excel Furniture?
Yes No
8. Have you ever bought furniture from us?
Yes No
9. How do Excel Furniture in terms of pricing? (1 being POOR and 5 being OUTSTANDING)
1 2 3 4 5
10. What do you think about our products & service?
Low
Average
High

11. Which salesperson was dealing with you?
Thabisle
Angel/Baja
Primrose
Judy

12. How did the salesperson treat you?
13. What is your gender?
Male
Female
Prefer not to say

14. What age group are you in?
18-14
25-34
35-44
45-54
55-64
65 or older
Prefer not to say

15. How would you rate our sales staff? (1 being POOR and 5 being OUTSTANDING)
1 2 3 4 5
16. How would you rate our follow up? (1 being POOR and 5 being OUTSTANDING)
1 2 3 4 5
17. How would you rate our delivery service? (1 being POOR and 5 being OUTSTANDING)
1 2 3 4 5
18. How would you rate our product quality? (1 being POOR and 5 being OUTSTANDING)
1 2 3 4 5
19. How would you rate our overall value? (1 being POOR and 5 being OUTSTANDING)
1 2 3 4 5
20. How would you rate our overall selection? (1 being POOR and 5 being OUTSTANDING)
1 2 3 4 5
21. How would you rate our store display? (1 being POOR and 5 being OUTSTANDING)
1 2 3 4 5
22. Did we meet your expectations? (1 being NOT REALLY and 5 being ABSOLUTELY)
1 2 3 4 5
23. Would you recommend us to a friend? (1 being NO and 5 being ABSOLUTELY)
1 2 3 4 5
24. Would you buy from Excel Furniture again?
Yes No
25. Where did you hear about us?
Advert:
Search Engine:
Referred From:
Other: